These are the terms your order is accepted under. They say what the pieces in our store are, how they are priced, when an order becomes an order, and what happens if something is wrong.
By placing an order you agree to what follows.
What we sell
Our store carries rudraksha beads, bracelets and anklets: natural items valued in traditional and spiritual practice.
- Any benefit described for a piece — calm, focus, prosperity, protection — is what the tradition associates with it, based on traditional beliefs rather than scientifically established methods.
- We make no claim of medical, psychological or financial effect, and nothing in a product description should be read as one. See our Disclaimer.
- These are not medicines, not medical devices, and not a substitute for professional care of any kind.
Natural materials vary
Every piece is formed by nature and sorted by hand, so shape, size, colour, texture and markings differ from one piece to the next.
- The photographs on a product page show a piece from the same lot, not the individual piece we will pack for you.
- Variation of this kind is the nature of the material and is not a fault, so it is not on its own a reason for return. Something genuinely damaged, defective or not what you ordered is, and is covered below.
Authenticity and certificates
Where a piece comes with a lab certificate or an authenticity card, its product page says so and names it, and the certificate comes in the box so you can check what you have received against it.
Where a page makes no such claim, no certificate is supplied. We would rather say nothing than imply a certificate that does not exist.
Prices and taxes
- Prices are shown in Indian Rupees and are inclusive of 18% GST unless the page says otherwise. The price you see on a product page is the price you pay; nothing is added at checkout. Your order confirmation shows the amount before GST and the GST itself, separately.
- The price you pay is the price shown at the moment you place your order.
- Where a promotion is running, the product page shows its name and the date it ends, and the reduction is applied at checkout. Nothing on this site counts down, and no price is shown as reduced from a figure it was never sold at.
- A piece whose page reads "Price coming soon" is not yet for sale and cannot be added to a basket.
- We correct mistakes. If a piece is listed at an obviously wrong price we will tell you before accepting your order, and you may confirm it at the right price or cancel for a full refund.
When your order is accepted
Adding something to your basket and paying for it is an offer to buy, not a completed contract.
- Your order is accepted when we confirm it and prepare it for dispatch.
- We may decline an order — because a piece has sold out, because the address is outside where we deliver, or because we cannot verify the payment. Where we decline after you have paid, you are refunded in full.
- Stock figures can lag a few minutes behind reality on a busy day. If a piece sells out between your payment and our confirmation, we will tell you and refund you.
Payment
Payments are handled by Razorpay — cards, UPI, net banking and wallets. Your card details are entered with Razorpay and never reach us, so we neither see nor store them.
Delivery
We deliver within India. Dispatch times, delivery windows and any charge are set out in our Shipping & Delivery Policy, and the same figures appear on every product page before you order.
Risk in a piece passes to you on delivery. If a parcel arrives damaged, please tell us within 48 hours of delivery and keep the packaging — photographs of it help us sort things out with the courier.
Returns, cancellation and refunds
How to cancel, how to return, and how a refund reaches you are all set out in our Refund & Cancellation Policy. In short:
- You may ask to cancel within 24 hours of ordering, before dispatch.
- You may ask to return within 7 days of delivery, unused and in its packaging.
- Something damaged, defective or not what you ordered is our problem to fix, and the window for telling us is 48 hours.
- An approved refund reaches your bank within 3 days.
For hygiene reasons a piece that has been worn against the skin cannot be returned unless it is faulty. That is the only exception, and it is the usual one.
Our liability
- Where a piece is faulty or not as described, we will replace it or refund it. That is the remedy, and it is a real one.
- Beyond that, our liability in connection with an order is limited as set out in the Terms & Conditions.
- Nothing in these terms limits any right you have under Indian consumer law, including the Consumer Protection Act, 2019.
If something is wrong
Tell us. Write to us at hello@jeevaniti.com with your order number, or through our contact page, and we will reply in plain words — usually the same day.
If you would rather escalate, our grievance officer is Grievance officer to be confirmed, who can be reached at Grievance email to be confirmed. We will acknowledge your complaint within Acknowledgement window, suggested "48 hours" to be confirmed and resolve it within Resolution window, suggested "30 days" to be confirmed.
Changes to these terms
If we change these terms, the date at the top of this page changes with them. The terms that apply to your order are the ones published when you placed it.