This policy explains how and when your order reaches you. If you have a question about a delivery, write to us at hello@jeevaniti.com with your order number.
Where we deliver
We currently ship to To be confirmed. If your location falls outside our serviceable area, we will contact you.
Processing time
Once your order and payment are confirmed, we prepare and dispatch it within 1 day. Orders are not dispatched on public holidays.
Delivery time
After dispatch, delivery usually takes 3 to 5 days, depending on your location. Remote areas may take a little longer.
Shipping charges
Delivery is priced per order. When you enter your PIN code we ask our courier partners what it costs to carry your parcel to you, and show you that figure — with 18% GST included, like every other price on this site — before you pay or confirm. The amount you see at checkout is the amount charged.
Where we cannot reach a courier at that moment, we fall back to a flat charge of ₹100 rather than hold up your order.
For anything our delivery partners do not price automatically, our standing position is: Free Shipping.
Our courier partners
We book deliveries through Envia, which gives us access to several Indian carriers — among them Delhivery, DTDC. Which one carries your parcel depends on where it is going and what it costs on the day; the courier and the service are named on your order confirmation.
Parcels are collected from ASSOTECH THE NEST, Ghaziabad, Uttar Pradesh 201016.
Tracking your order
Once your parcel is with a courier, your order confirmation page shows where it is: the courier, the tracking number, a link to the carrier's own tracking page, and the updates they have sent us. If you have lost that link, you can find your order again at jeevaniti.com/orders/find using your order number and the email address you ordered with.
Tracking updates come from the carrier, so they appear when the carrier scans your parcel rather than continuously.
Cash on delivery
Where cash on delivery is offered, you pay the courier when your order arrives. What you owe, including delivery and any cash-handling fee, is shown before you confirm and again on your order confirmation. Cash on delivery is not available for every PIN code or every order value — if it is not offered to you, the reason is shown at checkout.
Delays
We hand every order to a trusted courier partner, but once it is with them, the delivery timeline is in their hands. We are not responsible for delays caused by the courier, weather, or other events beyond our control, though we will always help you follow up.
Correct address
Please make sure your delivery address and phone number are correct at checkout. We cannot be responsible for a delivery that fails because of an incomplete or incorrect address.
Contact
Any question about a delivery? Write to hello@jeevaniti.com with your order number.